Communication Skills: The Key to Everything!

What is the communication process? 

Everyone would say that it is an ability to share your feelings or your opinions about something with someone else. Therefore, communication is one of the most important things in our lives, because through the  communication process people are able to control others, explain themselves, etc.

Of course we have to point out that there are two types of communication processes: VERBAL and NONVERBAL, so

Let’s take a look at both of them:

Verbal communication – is one of the simplest and at the same time, it can be one of the hardest things in our daily lives. It doesn’t require effort and it is pleasant.

As a species, we inevitably communicate and express our deepest feelings in order to share knowledge and gain understanding. Verbal communication is an act of conveying messages, ideas, or feelings through the use of the mouth. Verbal communication is the main way of communicating face-to-face. Among the key components of the verbal communication are words, sound, speaking, and language.


Nonverbal communication – involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker], as well as his or her use of the environment. These stimuli have a potential message value for the source or receiver [listener]. Basically, it is sending and receiving messages in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious of this. It includes — but is not limited to:

  • Touch
  • Glance
  • Eye contact
  • Volume
  • Vocal nuance
  • Proximity
  • Gestures
  • Facial expression
  • Pauses
  • Intonation
  • Dress
  • Posture
  • Smell
  • Word choice and syntax
  • Sounds (paralanguage)

Broadly speaking, there are two basic categories of non-verbal language:

Nonverbal messages produced by the body;

Nonverbal messages produced by the broad setting (time, space, silence).


Why communication fails?

Most of the people would say: ¨He didn’t get it¨, ¨He doesn’t care what I am talking about¨, etc. But there are other factors to consider. For example, it can depend on the setting, maybe it is too crowded? Maybe the listener is too tired or hungry? Maybe the speaker has chosen a bad communication channel that doesn’t suit the listener. There are many things which can affect the communication process.


10 Key Reasons Why Communication Fails At Work:

  • Lack of leadership
  • Disorganisation
  • Poor planning
  • Laziness
  • Time management problems
  • Power struggles
  • Fear of confidentiality leaks
  • Lack of proper training
  • Assuming everyone’s already aware
  • Insufficient, inefficient meetings

So as we can see, communication is a really important process which can change many aspects of our lives, we should be able to use words and mannerisms to communicate effectively. In this way, people will listen to us AND understand us! Good luck! 🙂

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